24 Hour Cancellation & No Show Policy:

WE HAVE A 24 HOUR CANCELLATION POLICY. When you cancel your appointment with short notice you hurt the stylists ability to earn commission and they do not get paid for that time. If you need to cancel or reschedule your appointment within 24 hours we will charge your card on file 50% of your services booked (if you paid a deposit that will be applied to the 50% fee).

No-Show’s (meaning you have not contacted the salon at all prior to your appointment time) will be charged 100% of the service total using the card we have saved in your file. If we do not have a card on file saved you may be asked to pay for that service before being able to schedule a future service. 

Required Service Deposits:

Large services require a $50 deposit at the time of booking including but not limited to straightening treatments, color corrections, fashion color services and full highlight/balayage. Deposits are refundable up to 48-hours prior to your appointment date, after that your deposit will be retained should you need to reschedule or cancel.

Hair Service Guarantee:

We want you to be in love with your hair services! If you find that you are less than 100% satisfied we ask that you contact us directly within 1 week of your appointment date so that we can discuss the issue with you and set up a time for you to visit the salon within 2 weeks of your original appointment date. We do not offer service refunds but we are happy to make cut and color adjustments as needed within this time period at no additional charge. If you did not follow the stylists recommendations for product use at home we cannot guarantee your color results. Some color looks require more than one appointment to achieve and your stylist will consult you about that. If you decide to take your hair color a different direction than discussed during your consultation we would be happy to make adjustments for you at regular service prices. Fashion colors naturally fade much sooner and we do not offer a guarantee on those services. Our #1 priority is happy clients with great hair!

Product Return Policy:

Within 1 month of purchasing retail items you may exchange a used product you were not happy with for a different product (not a service credit). We cannot offer payment in return for items purchased.

Required Service Deposits:

Larger services require a $50 deposit at the time of booking including but not limited to straightening treatments, color corrections, fashion color services and full highlight/balayage. Deposits are refundable and/or able to be moved to a different date up to 48-hours prior to your appointment date, after that your deposit will be retained should you need to reschedule or cancel.