Hair Service Guarantee:

We want you to be in love with your hair services! If you find that you are less than 100% satisfied we ask that you contact us directly within 1 week of your appointment date so that we can discuss the issue with you and set up a time for you to visit the salon within 2 weeks of your original appointment date. We do not offer service refunds but we are happy to make cut and color adjustments as needed within this time period at no additional charge. If you did not follow the stylists recommendations for product use at home we cannot guarantee your color results. Some color looks require more than one appointment to achieve and your stylist will consult you about that. If you decide to take your hair color a different direction than discussed during your consultation we would be happy to make adjustments for you at regular service prices. Fashion colors naturally fade much sooner and we do not offer a guarantee on those services. Our #1 priority is happy clients with great hair!

Product Return Policy:

Within 1 month of purchasing retail items you may exchange a used product you were not happy with for a different product (not a service credit). We cannot offer payment in return for items purchased.

Same Day Cancellation & No Show Policy:

WE HAVE A 24 HOUR CANCELLATION POLICY. When you cancel your appointment with short notice you hurt the stylists ability to earn commission and fill that time slot which means they do not get paid for that time. We understand life is busy ~ if you need to cancel or reschedule your appointment on the same day we do require a 50% cancellation fee (if you paid a deposit that will be applied to the 50% fee).

If you “no show” to your appointment without any communication you will lose your service deposit and will be required to pay up front in full for your next appointment scheduled.

Required Service Deposits:

Larger services require a $50 deposit at the time of booking including but not limited to straightening treatments, color corrections, fashion color services and full highlight/balayage. Deposits are refundable up to 48-hours prior to your appointment date, after that your deposit will be retained should you need to reschedule or cancel.