Hair Service Guarantee:
We want you to be 100% thrilled with your hair services! If you find that you are less than 100% satisfied we ask that you contact the salon within 1 week of your appointment date so that we can discuss the issue with you directly and set up a time for you to visit the salon (within 2 weeks of your original appointment date) to see the color in person and advise on the next step to take. If there is a technical mistake, a product failure of some type or if your color was different than what was discussed in your consultation then we can re-adjust according at no additional charge. If you did not follow the stylists recommendations for product use at home we cannot guarantee your color results. Some color looks require more than one appointment to achieve and your stylist will consult you about that. If you decide to take your color a different direction than discussed during your consultation we would be happy to make adjustments for you at regular service prices. Fashion colors naturally fade much sooner and we do not offer a guarantee on those services. We do not offer refunds for services but we will always offer to correct what you were not happy with as our main concern is happy clients with great hair!
Product Return Policy:
Within 1 month of purchasing retail items you may exchange a product you were not happy with for a different product or store credit towards a future product purchase (not a service). We cannot offer payment in return for items purchased. Products cannot be returned or exchanged after 1 month from date purchased.
Appointment Cancellation Policy:
24-hour cancellation policy: If you cancel your appointment on the day of your scheduled time or do not show up for your appointment without calling you hurt the stylists ability to earn commission and fill that time slot with another client. We have a grace period of one appointment because it happens to all of us sometimes! However, after that we will require a $50 deposit before scheduling any future appointments that will be credited to your services in full. That is refundable up to 24 hours prior to your appointment but same-day cancellation or “no show” will result in losing that deposit.
Large Service Deposits:
Larger services require a $100 deposit at the time of booking including but not limited to: straightening treatments, color corrections, fashion color services and some balayage hair color. This is refundable up to 24 hours prior to your appointment date but same day cancellation or “no show” will result in losing that deposit.