Hair Service Guarantee:
We want you to be 100% thrilled with your hair services! If you find that your stylist did not achieve the look that you discussed during your consultation with 7 days of your appointment date please call the salon and we will be happy to have you come back in at no charge to correct the issue. However, all chemical services (color & straightening) require special product usage in your home care routine. If you did not follow the stylists recommendations we cannot guarantee your results. Color adjustments are only able to be made if we made a technical mistake during your service or if the color achieved was different than as discussed in your consultation. Some looks require more than one appointment to achieve and your stylist will consult you about that. If you decide to take your color a different direction than discussed during your consultation and you are not happy we cannot adjust your color without a charge. Fashion colors naturally fade much sooner and we do not offer a guarantee on those services. We cannot offer refunds for services but we will always offer to correct what you were not happy with as our main concern is happy clients with great hair!
Product Return Policy:
Within 1 month of purchasing retail items you may exchange a product you were not happy with for a different product or store credit towards a future product purchase (not a service). We cannot offer payment in return for items purchased. Products cannot be returned or exchanged after 1 month from date purchased.
Appointment Cancellation Policy:
We have a same day cancellation policy. If you cancel your appointment on the day of your scheduled time or do not show up for your appointment without calling you hurt the stylists ability to earn commission and fill that time slot with another client. We have a grace period of one appointment because it happens to all of us sometimes! However, after that we will require a 50% deposit of your scheduled services in order to get them booked. That is refundable up to 24 hours prior to your appointment date.
Large Service Deposits:
Larger services require a 50% deposit at the time of booking including but not limited to: straightening treatments, color corrections, fashion color services and balayage hair color. This is refundable up to 24 hours prior to your appointment date.