Color Guarantee: We offer a 2 week guarantee on our color services. Your color adjustment appointment must be scheduled within exactly 2 weeks or less from your original appointment. We will base the final decision on the initial consultation you had with your colorist and your at home care routine. We do not refund services for any reason but are happy to make adjustments so that you are completely satisfied. We cannot guarantee fashion colors as they are prone to fading and we do advise everyone of this in your initial consultation.